On rare occasions we have downtime in the office.  However, how we spend that downtime can greatly improve our effectiveness when we get swamped.  I look for ways to improve my productivity.  This typically involved improving my setup.

The first thing I do is look at the new technologies to see if any of them are viable as a productivity enhancement.  If one of them is, I’ll try it out and integrate when appropriate.  The second thing I do is learn something ancillary to my current area of focus.  This usually is something which is not required to perform my job, but could aid tremendously.  By doing this “homework”, when you’re back in crunch time, you’ll be greatly more effective.

For example, when I was doing a lot of coding, I’d spend my downtime improving my .emacs file so I could code much more effectively.  For ancillary learning, I learned about proper interviewing techniques.  This came in very handy when I was interviewing people to join my team as I had some of the best hires of the group.

At the risk of my management reading this, here is a little trick which leads to faster promotions.

Plant the “promotion seed” in your manager’s mind far before you think you’re up for a promotion.  This is done by simply asking your manager if you will get a promotion at the next opening.  While it may seem innocuous, by having them think about you getting a promotion, you have planted the seed for consideration of a promotion.

Managers have an internal clock of how long they need to consider someone for a promotion before they act on it.  By making them “consider” you earlier, you have started that internal clock sooner.  This has the double effect of additional pressure on a manager knowing that you expect a promotion from them.  If there is no pressure, then the manager thinks you’re okay with your current level and has no guilt about not promoting you.

Do this whenever you get a new manager, or right after you just got a promotion.  For example, I waited 2 months from getting a promotion before I planted the next seed.

I finished my week of “business immersion” for Business school, and I must admit, I was blown away at the caliber of the professors we have and the material covered.

One of my favorites sessions was on effective communication by John Daly. What the professor does, is to go around and talk to very successful business people and find out what some of the small things that they do to be successful. There were some simple things, like never take a new position where the previous person did an outstanding job, or leaders identify problems, not solutions. However, the best tip he gave us was from a story that happened to him.

John was talking with an executive one afternoon over coffee. They talked for a few hours, and on a tangent, the exective mentioned that he thought his niece had one of John’s classes, and she really enjoyed it. He said he’d double check for him. They continued to talk for a few more hours before they parted ways.

The next day the professor got a handwritten letter from the executive saying how much he enjoyed their chat and in the p.s., he said that his niece did have his class, and that she really enjoyed it. John looked at the p.s., and had no idea what he was referring to. He brushed it off and went about his day. A few hours later, it occurred to him that the p.s. was in reference to something they talked about in the middle of their long conversation. He picked up the phone, and called the executive. John thanked the executive for the letter, and asked him how he remembered that small 2-second aside about his niece in their 5 hour conversation. The executive replied, “John, you remember when you asked me what helps lead to success. Well, it’s not keeping the big commitments that build people’s trust in you, because they have to keep them regardless. It’s the little commitments, the ones that the other person may not even remember making that truly build trust in a relationship.”

The big takeaway from this class is, it’s not just the big things that make someone successful, it’s all the little things that really count.